Policies

our-policies

Privacy Policy

At PillowMed, we are committed to protecting your privacy. All of the personal data we receive is kept private and confidential and is protected against unauthorized access. PillowMed does not sell or rent your personal information to others.

Security Guarantee

We are dedicated to protecting your order information. Because of this, all personal data that is transmitted through our site is encrypted using SSL or “Secure Socket Layer” technology which encrypts your order information to avoid the decoding of your information by anyone other than PillowMed.

Standard Shipping

Domestic orders are shipped USPS  from Orem, Utah. Orders are fulfilled within 1 to 4 business days and deliveries to central states arrive within 3 to 4 days; deliveries to either coast arrive in approximately 5 to 10 days.

Satisfaction Commitment

PillowMed is proud to guarantee your satisfaction with our pillows. If you are unhappy with your product, please email info@PillowMed.com. We want to do everything possible to make your relationship and experience with PillowMed a pleasant one.

*Please allow several weeks for your body to adjust to the proper sleeping postures. Possible soreness may occur initially and is normal as your body adapts to the proper sleep position.

Your refund will be the purchase price minus $8 restocking fee if the pillow is original packaging and “like new” condition. Pillows not in original packaging and in “used” condition will be refunded the purchase price minus $20. Return shipping is the responsibility of the customer. No refund on original shipping. Refund deposits are made after merchandise is returned. Not returnable after 30 days.

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